The Book-a-Librarian sessions are tailored to meet the specific needs of the individual. A library staff member will give undivided attention to customers who want in-depth technical assistance on topics such as starting an email account, browsing the library’s catalog, downloading e-books and audiobooks, searching the Internet, using online resources through the library’s website, or other computer basics.
Other, non-technical topics are also available for Book-a-Librarian sessions, including personalized help with a research project or helping you discover new books and authors that match your taste and interests.
Please allow 1-2 business days for a response, especially when submitting questions over the weekend.
If you have questions or need immediate assistance, please contact us at 217-483-2713.
FAQ – or – How does the Book-a-Librarian service work?
1. Who is eligible to make an appointment?
This service is available to individuals, organizations and businesses.
2. Is there anything I can’t get help with?
We cannot offer advice (e.g., medical, legal, investment) except to advise users of reputable sources of evaluative information. Also, we cannot offer troubleshooting or maintenance help with personal computers or mobile devices.
3. Do you offer help with job searches, resume assistance, and career support?
We are happy to show you how to use our career and job exploration resources, assist with basic resume creation and help you explore a variety of job search and professional networking web sites, as well as local resources. We can also make referrals to free or low cost local organizations that focus in these topics.
4. Do you offer any instruction with computers or other technology topics?
For basic topics (e.g., email, mouse skills, Internet basics, managing files and folders), you can make a one-on-one appointment with a librarian, based on availability and location. Our Library also provide basic computer classes and you can view classes on our online Events calendar. You can use the GCFLearnFree.org for self-paced learning. Call 217-483-2713 for more information.
5. Do you provide help with genealogy research?
We have a number of resources available in our Opal Lee Chatham History and Genealogy Room and are happy to let you know about them to help you get started. Contact Alanna Sablotny, Local History and Genealogy Librarian at 217-483-2713 or email [email protected].
6. Who will be helping me?
We look at your appointment request and determine the best person on our staff to meet with you based on expertise and availability.
7. How long will the appointment be?
Appointments usually last 30-60 minutes. If more time is needed you may schedule another appointment.
8. How do I make an appointment?
Complete the form with as much information as possible or call the Reference Desk at 217-483-2713. We will get in touch with you to confirm the appointment as soon as possible. Two to three days advance notice is preferred.
9. I need to cancel my appointment. What’s the best way to do this?
No problem — just call the Reference Desk at 217-483-2713 as soon as you can. We can reschedule your appointment.